CertScoreHelp & Contact
Answers to common questions and how to reach us.
Contact Us
For any questions, feedback, or issues, email us at:
[email protected]We typically respond within 1-2 business days.
Frequently Asked Questions
What is CertScore?
CertScore is a credential verification and ranking platform. You add your professional certifications (AWS, Cisco, CompTIA, ISC2, etc.), we confirm them against the issuing platforms, and you earn points that rank you on global and regional leaderboards.
How does verification work?
When you add a credential, we confirm it against the issuing platform (such as Credly or Accredible). If ownership can be confirmed, the credential is marked as verified. If not, it stays as self-reported and earns zero points. See our Trust & Security page for more details.
What is the difference between a gold badge and a grey badge?
A gold badge means the credential has been verified as belonging to you through the issuing platform. A grey badge means it is self-reported. Only verified (gold) credentials earn points and count toward your leaderboard ranking.
How are points calculated?
Each verified credential earns points based on its tier: Foundational (20), Associate (50), Specialty (75), Professional (100), and Expert (150). Your total score determines your rank on the leaderboard.
Can I change my alias or display name?
You can change your alias once every 30 days. Once you have any verified credential, your display name is permanently locked to prevent identity switching. All alias and name changes are checked by AI for inappropriate content.
What happens when a credential expires?
Expired credentials retain their full tier points. Your score is not penalized for expiry. If you renew the credential, the new expiry date is updated automatically when you re-verify.
Is CertScore free?
Yes. CertScore is built and maintained by V2C Inc., a 501(c)(3) nonprofit. There is no cost to create a profile, verify credentials, or appear on the leaderboard.
How do I delete my account?
You can delete your account from the app settings. If you need help, email us at [email protected] and we will process it for you.
How do I report a problem or inappropriate content?
Use the in-app report feature or email us at [email protected]. All reports are reviewed by our team.
App Support
CertScore is available on iOS and Android. If you are experiencing issues with the app, try the following:
- ✓Make sure you are running the latest version of the app.
- ✓Try signing out and signing back in.
- ✓Check our system status page for any ongoing issues.
- ✓If the problem persists, email [email protected] with a description of the issue.